Guarantee

Satisfaction Guarantee for KWIKZ Online Store

Last updated: January 6, 2024

At KWIKZ Online Store, we stand behind the quality of our products and strive to ensure your satisfaction with every purchase. Our Satisfaction Guarantee is a testament to our commitment to providing you with the best shopping experience.

Return Policy

1. 30-Day Return Policy:
- We offer a 30-day return policy from the date of purchase. If you are not completely satisfied with your order, you may return the item(s) for a refund or exchange.

2. Condition of Items:
- To be eligible for a return, items must be in their original condition, unused, and in the original packaging. We reserve the right to refuse returns that do not meet these criteria.

### Easy Returns Process

1. Contact Customer Support:
- If you wish to return an item, please contact our customer support at support@kwikz.com within the 30-day return period. Provide your order number and a brief explanation of the reason for the return.

2. Return Authorization:
- Our customer support team will guide you through the return process and provide you with a return authorization (RA) number.

3. Packaging:
- Pack the item(s) securely in the original packaging, and include the RA number on the outside of the package.

4. Shipping:
- Ship the package to the address provided by our customer support. Customers are responsible for return shipping costs, except in the case of defective or damaged items.

5. Refund or Exchange:
- Once we receive the returned item(s), we will inspect them and process the refund or exchange accordingly. Refunds will be issued to the original payment method.

Damaged or Defective Items

1. Reporting Issues:
- If you receive a damaged or defective item, please contact our customer support within 7 days of receiving the product. Provide photos and a description of the issue for prompt assistance.

2. Replacement or Refund:
- We will arrange for a replacement or issue a refund for damaged or defective items, including covering return shipping costs.

If you have any questions or concerns regarding our Satisfaction Guarantee or the return process, please contact our customer support at support@kwikz.store.

Thank you for choosing KWIKZ Online Store. Your satisfaction is our priority.